Career Opportunity

General Administrative Tasks

·       Daily use of our back-office auction system, knowing where to find essential information and print out standard documents

·       Inputting routine information into our system, e.g. entering new clients, property receipts, client bids etc

·       Keeping track of the collection of purchases and unsold items and chasing clients who are slow in this

·       Liaising with key packing and shipping associates, preparing items for collection and necessary paperwork

·       Making appointments for the valuers, making sure everyone has the information they need

·       Inputting information into summary reports e.g. valuation and probate reports

·       Organising filing systems to archive documents

·       Ordering new office equipment such as stationery and general supplies

·       Ensuring an efficient, presentable, and pleasant reception and office environment for the team and guests

Communication

·       Being the first point of contact, welcoming visitors to the building and over the phone

·       Communicating  effectively with clients via email, over the phone or in person and passing on information as necessary

·       Being responsible for your own email inbox and managing the primary ‘info@’ inbox, responding to messages and passing on information/queries as necessary

Financial

·       Taking credit/debit card payments and marking them off accurately

Contribution to the general saleroom cycle

·       Assisting as part of the team under the direction of the Saleroom Co-ordinator e.g. lotting up, packing/unpacking/organising stock

·       Working as part of the team to ensure the smooth running of the business on sale and viewing days

Essential

Desirable

Assessment

Qualifications and Experience

1-2 years in an administrative position (not necessarily from an auction background)

X

Experience working in a customer-facing role

X

Experience working in an auction house

X

Experience in book-keeping/accounts

X

Personal Qualities

Confident and friendly disposition

X

Proactive team-player

X

A flexible approach and a willingness to support outside of your core responsibilities

X

Excellent communication in all modes with both clients and across the team

X

Shared value in providing excellent customer service

X

Keen to learn and willing to ask questions

X

Skills and Knowledge

A good level of written and spoken English 

X

Tech savvy with good competency across Microsoft Office, Word & Excel

X

Experience of using the ‘Go Auction’ system

X

Strong time management and organisational ability

X

Ability to manage workflow and priorities in a busy environment

X